Frequently Asked Questions

Everything you need to know about Hadevex Invoice.

What is Hadevex Invoice?

Hadevex Invoice is a cloud-based invoicing platform designed for Malaysian SMEs, freelancers, and contractors. Create professional invoices, track payments, and manage your business finances in one place.

Is there a free plan?

Yes! The Free plan lets you create up to 5 invoices per month with 1 user. No credit card required to sign up.

Can I upgrade or downgrade my plan?

Absolutely. You can change your plan at any time. When upgrading, you'll be charged the prorated difference. When downgrading, the change takes effect at the end of your billing cycle.

Do you support Malaysian taxes (SST)?

Yes, you can set custom tax rates on your invoices. Full SST integration is on our roadmap and coming soon.

Can multiple people use the same account?

Yes! You can invite team members with different roles (Owner, Admin, Accountant, Staff). The number of users depends on your plan.

What payment methods do you accept?

We accept credit/debit cards and online bank transfers. All payments are processed securely.

Is my data secure?

Yes. We use industry-standard encryption and security practices. Your data is stored securely and backed up regularly.

Can I cancel anytime?

Yes, you can cancel your subscription at any time. Your data remains accessible until the end of your billing period. You can always downgrade to the Free plan instead of cancelling.

Do you offer a mobile app?

Hadevex Invoice is fully responsive and works great on mobile browsers. A dedicated mobile app is on our roadmap.

How do I get support?

Free plan users can reach us via email. Paid plan users get priority support with faster response times.

Still Have Questions?

We're here to help. Reach out to our team.

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